1. Introduction & Scope of Privacy Policy
Welcome to the CKB888 Privacy Policy page. This document is a comprehensive guide on how our platform handles your personal information. We understand that privacy is a fundamental right of every individual, and we take this responsibility very seriously.
This Privacy Policy applies to all users who access the website ckb888.win, using the ckb888 mobile app, or interacting with any of the services we provide. This includes all information you provide directly to us, as well as data collected automatically while you use the platform.
By registering an account, using our services, or continuing to browse the ckb888 website, you agree to the data collection and usage practices described in this document. If you do not agree, please stop using the platform and contact our support team to close your account.
2. Information We Collect
Ckb888 collects various categories of information to enable us to provide you with a seamless, secure, and reliable service. The information we collect falls into two main categories:
2.1 Information You Provide Directly
When you register an account, submit a KYC verification request, or contact our support team, you may provide the following information:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Account registration & KYC verification |
| Contact Information | Email address, phone number, residential address | Communication & transaction verification |
| Financial Information | Bank account number, bank name, transaction records | Processing deposits & withdrawals |
| Verification Documents | Identity card copy, bank statement, proof of address | KYC & anti-money laundering compliance |
| Account Information | Username, password (encrypted), security questions | Security & account access |
2.2 Automatically Collected Information
While you use the CKB888 platform, our systems automatically collect technical information to ensure the platform functions properly and to detect any suspicious activity:
- Device Information: Device type, operating system, browser model, and screen resolution.
- IP Address: Used for location verification, fraud detection, and geographic restriction compliance.
- Session Data & Activity Logs: Pages visited, session duration, in-game actions, and login timestamps.
- Cookies & Similar Technologies: To maintain your login session, save your preferences, and enhance your user experience.
- Geolocation Data: Approximate location based on IP address for legal compliance purposes.
3. How We Use Your Information
Every piece of data we collect is used for a clear and legitimate purpose. ckb888 does not use your data for purposes unrelated to service delivery without your consent. The following are the primary uses of the data we collect:
4. Information Sharing & Disclosure
Ckb888 does not sell or rent your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, your information may be shared with the following parties:
4.1 Trusted Service Providers
We work with selected and trusted third-party service providers to operate our platform, including payment processors, cloud service providers, and gaming software vendors. All providers are required to sign strict data protection agreements and are prohibited from using your data for any purpose beyond what is specified in their service contracts with ckb888.
4.2 Statutory Authorities
Ckb888 may be required to disclose your personal information to government authorities, law enforcement bodies, or regulatory authorities where there is a valid legal requirement, court order, or related financial crime investigation.
4.3 Business Transfers
If CKB888 is involved in any merger, acquisition, or asset transfer, user information may be transferred as part of the business assets. In such circumstances, you will be notified in advance and the receiving party will be required to comply with an equivalent Privacy Policy.
5. Data Storage & Security
Your data security is ckb888's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against both external and internal threats.
5.1 Technical Security Measures
- 256-bit SSL Encryption for all data transmissions between your browser/app and our servers.
- At-rest data encryption for all records stored in our database.
- Two-Factor Authentication (2FA) available to all player accounts as an additional layer of protection.
- 24/7 real-time threat monitoring by the ckb888 cybersecurity team.
- Regular penetration testing by an independent security firm to identify and patch system vulnerabilities.
- Role-based access control (RBAC) to ensure staff can only access data relevant to their duties.
5.2 Data Retention Period
Ckb888 retains your data according to the following retention schedule, determined by operational needs and legal obligations:
- Active account data: For as long as your account is active and for a period of 7 years after account closure for legal compliance purposes.
- Financial transaction records: Minimum 7 years in line with anti-money laundering legal requirements.
- Support communication logs: Up to 3 years for reference and dispute resolution purposes.
- Technical log data: Up to 12 months for security and troubleshooting purposes.
- Marketing data (with consent): Until you withdraw your consent.
6. Cookie Policy
Ckb888 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
| Cookie Type | Features | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and enabling core platform functionality | Session / 30 Days |
| Performance Cookies | Collect aggregate data on how users interact with the platform. | Up to 12 months |
| Functional Cookies | Save your preferences such as language and display settings. | Up to 12 months |
| Security Cookies | Detect suspicious activity and protect your account. | Session |
You can manage or delete cookies through your browser settings at any time. Please note, however, that deleting essential cookies may affect certain functions of the ckb888 platform.
7. Your Privacy Rights
As a CKB888 player, you have privacy rights that we fully respect. The following rights are available to you at any time:
To exercise any of the rights above, you may contact the ckb888 customer support team via Live Chat in your account or submit a written request to our support email address. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.
8. Mobile App Privacy
The ckb888 mobile app, available for Android and iOS, collects additional information required to function on your mobile device. The following is the information our app may access:
- Device storage: To store app cache data and improve loading speed.
- Camera (with permission): For KYC verification purposes and to scan QR codes during deposits.
- Push notifications: To send notifications regarding transactions, promotions, and platform updates — subject to your consent.
- Internet connection: Required for all platform functions related to connectivity.
All app permissions can be managed through your device settings. Revoking certain permissions may limit some app features but will not affect your overall account access.
9. Cross-Border Data Transfers
In the course of its operations, ckb888 may store or process your data outside Malaysia through our cloud service providers and technical infrastructure. In all cases of cross-border data transfers, we ensure:
- Transfers are only made to countries or providers with equivalent or higher data protection standards.
- A legally binding data transfer agreement is signed with all data recipients.
- Data is encrypted in transit regardless of the destination location.
- Use of data by recipients is strictly limited to the purposes permitted under the service agreement.
10. Data Breach Reporting
Ckb888 has a comprehensive incident response procedure to address any data security breaches that may occur. While we take all reasonable precautions, no system can guarantee 100% protection against all threats.
In the event of a data breach affecting your personal information, CKB888 will:
- Identify and contain breaches in the shortest possible time.
- Notifying the relevant authorities within the timeframe required by applicable law.
- Notifying affected players via email or account notification within a reasonable timeframe.
- Provide detailed information on the nature of the breach, data involved, and steps taken.
- Providing guidance to affected players on steps they should take to protect themselves.
11. Contact Our Data Protection Officer
Ckb888 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and handling all privacy-related enquiries. If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:
- Support Email: [email protected]
- Live Chat: Available in your account, 24 hours a day, 7 days a week
- Response Time: Privacy-related inquiries will be responded to within 3 business days.
We encourage you to contact us directly first if you have any concerns about how we handle your data. We are committed to resolving any privacy issues in a fair, transparent, and timely manner.
12. Privacy Policy Amendments
Ckb888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service improvements. Whenever we make material changes, we will:
- Updating the "Last Updated" date at the top of this page.
- Publishing a prominent notice on the ckb888 homepage for a minimum of 14 days.
- Send notifications to registered players via email or account alerts for significant changes.
- Maintaining an archive of previous versions of the Privacy Policy for players' reference.
Continued use of the CKB888 platform after a change notice has been published constitutes acceptance of the updated Privacy Policy terms. If you do not agree with the changes, you have the right to close your account and discontinue use of our services.